2.Is online order secure or any other guarantee about user's money?
Yes, it is 100% secure. If you are not satisfied with our product, you can get your refund in 30 days after the time you contact us.

3.Can I try out your products now?
Yes,you can try our product 2 minutes.

4.What is the system requirement?
Win95/98/NT/Me/2000/XP/VISTA (win XP is recommended)500Mhz or better CPU.
64M or more RAM (64M is enough but 128m will be better more).

5.I entered the license code you sent to me,but the software said "Unregistered", why?
Please go to the website to download the full version and setup it again.

6.If I purchase your software, can I upgrade it for free in the future?
Yes, we provide free upgrade.

7.How long will it take to get your supporting response?
We promise to answer you within 24 hours. But in most cases you'll get our response in a few hours or immediately.

8.What can I do with Video/DVD to iPod Converter?
With Video/DVD to iPod Converter , you can convert almost all kinds of Video format files to your portable video device such as iPod.

9.What happens after I send in the order?
Normally, you will receive your registration information within 72 hours after sending the online order form. If you do not receive your registration information within 72 hours, or you have lost the registration email, please contact us by email support@videoconvertergold.com , we will be happy to help you.

10.How to Install?
Before your installation, please make sure that you are logged on as Administrator or have Administrator rights. The installation wizard will finish in someseconds.

11.How to make a precise selection?
Choose the file you want to split.Choose the tab"Start Time" or "End Time".Input the precise format.The format should be "hh:mm:ss.xx".xx stand for millisecond.

12.How to Upgrade?
Just send a email to : support@mp3dvdsoft.comto ask for upgrade.

13.what is ASF?
The Advanced Systems Format (ASF) is the file format used by Windows Media. Audio and/or Video content compressed with a wide variety of codecs can be stored in an ASF file and played back with the Windows Media Player (provided the appropriate codecs are installed), streamed with Windows Media Services or optionally packaged with Windows Media Rights Manager.

14.What is AVI?
AVI stands for Audio Video Interleave. It is a special case of the RIFF (Resource Interchange File Format). AVI is defined by Microsoft. AVI is the most common format for audio/video data on the PC. AVI is an example of a de facto (by fact) standard.

15.What is Divx?
Digital Video Express (DivX) is a digital video compression format based on the MPEG-4 technology. DivX files can be downloaded over high-speed lines in a relatively short time without sacrificing the quality of the digital video. Often used on the Internet to exchange video files.Originally developed for DVD encoding (650 mb = 80-90 min. at 640x480, standard bitrate), DivX has become the internet video format of choice for high-quality productions.

16.What is MPEG?
MPEG (pronounced M-peg), which stands for Moving Picture Experts Group, is the name of family of standards used for coding audio-visual information (e.g., movies, video, music) in a digital compressed format. The major advantage of MPEG compared to other video and audio coding formats is that MPEG files are much smaller for the same quality. This is because MPEG uses very sophisticated compression techniques. Current standards that exist include, MPEG-1, MPEG-2, MPEG-3, and MPEG4. MPEG-1 is a standard for CD-ROM video and audio.MPEG-2 is a standard for full-screen, broadcast quality video.MPEG-4 is a standard for video telephony.

17.What is MOV/QT?
A file format for Quicktime movies and animations, developed by Apple Computer Co. it can actually be used to store both movies and sounds. A file with this extension could thus be either an audio file or a movie file. Both types are supported by many different platforms. Note though that there are several different versions of QuickTime files in use, and not all players will play all versions.

18.What is RM?
RM (RealMedia) is a digital sound and video file format that is the registered trademark of RealNetworks. This format is typically used to stream media through the net. It can be played with the RealOne player or with other media players using the Real Alternative codec. RealMedia (comprised of RealVideo, RealAudio, and other file formats created by Real) use compression algorithms for eliminating data.

19.What is RMVB?
Rmvb is an abbreviation for Real Media variable bitrate. It is a type of video file, playable with RealPlayer from RealNetworks.